zorbballs web store FAQ section

Have you ever exported to Europe or North America? Do your products have any certification?

Because of the multifarious items and different size of each item, this question can not be answered in a word. So pls kindly send email to [email protected], we will give you a good answer within 24 business hours.

Yes, we can print your picture or logo on the products, and you should offer the clear picture of your logo in PDF format or any other format made by Photoshop or Coredraw.

One product, one blower or pump (extra charge), carrying package (free) and repair kit (free). The water-walking ball, inflatable bouncer, inflatable castle, inflatable amusement park will be equiped with a inflating tube for blower (free).

The lead time for one set of products is one week normally, and if with logo printing or special design it will be a little longer. Sometimes we have some products in stock and so it can be delivered as soon as we get your payment if you need the products hurry.

We will send you the products by express, normally it takes about one week to deliver.

You can make payment by T/T (bank transfer), Western Union or Paypal.

Our products can be used about 2 years. If it is damaged, you can use the glue and material to repair it. Because the distance is too long to ship the goods back, we will send repair kit for each product. If you find quality problem upon delivery you can send it back to us and we will repair it or change it for you freely.

Have you ever exported to Europe or North America? Do your products have any certification?

Our products including blowers have been exported all over the world like USA, Canada, UK, Germany, France, Thailand, Philippines, Middle East, Africa and so on , they are suitable for these markets. We have EN or SGS certificate for the material and CE certificate for the blower or pump.

You can order from us through email or phone call. The order procedure is as following: First step: We discuss about the products, price, shipping, payment way and so on. Second step: When everything we discussed is ok, i will make a proforma invoice to specify all the details we discussed about. Third step: You make payment. Fourth step:We produce the products and send it to you as we discussed. Fifth step: You confirm the arrival of the goods and give us feedback